Who chooses if I have my surgery at Coastal Tides?
It is the choice of both the patient and the performing physician as to where the surgery will be performed. Please ask your physician about Coastal Tides’ availability if you are interested in our Facility.
What kinds of surgeries are performed at Coastal Tides?
Coastal Tides Surgical Center is capable of hosting a wide array of surgical specialties including: Orthopedic, Gynecological, Ear-Nose-Throat, General Surgery, and Pain Management procedures. If it is approved to be done in an ASC, Coastal Tides has the capability of hosting your surgeon to complete your procedure.
Who performs procedures at Coastal Tides?
Coastal Tides Surgical Center works with several practices from the community. Ask your surgeon if Coastal Tides is the right fit for your procedure.
What kinds of insurance do you take?
Coastal Tides Surgical Center is finalizing our Medicare Certification as well as contracting with most of the commercial payers in the community. Please contact our business office for a full list of contracted carriers.
What time do I need to arrive for surgery?
Due to many factors that affect the surgical schedule, arrival times are not finalized until 3pm the day before your surgery. Please note that most of our patients are asked to arrive 1 hour prior to the planned surgery start time.
If I have any questions or complications, who should I notify?
If you have an emergency, call 911 or go to the closest Emergency Room for evaluation. For post-op questions or concerns, please contact your surgeon’s office directly. Coastal Tides’ staff are unable to provide medical advice via the phone and will ask that you contact your surgeon’s office. If you are unable to contact your surgeon’s office directly, Coastal Tides will assist you in reaching the appropriate provider. Any questions regarding the specific procedure or planned procedure should be directed to your surgeon’s office directly.
How long will I be at the facility?
Each one of our patients are unique but the majority of our patients are discharged home withing 3.5 hours of arrival to the facility.
Do I need someone to stay with me after my procedure?
For your safety, we recommend that all patients have a responsible adult remain with them for a minimum of 24 hours after surgery to assist if needed.
How will I get my medication after my procedure?
Your surgeon will provide you with a prescription for any necessary medication either before your procedure or on the day of surgery. Coastal Tides is unable to fill prescriptions, therefore all prescriptions will need to be filled at your pharmacy. Please note that medications are unable to be faxed/phoned in due to DEA regulations and therefore will need to be taken directly to the pharmacy for dispensing.
Why can’t I eat or drink prior to my procedure?
Although some people think this just has to do with avoiding nausea or vomiting after surgery, it’s actually much more serious. If you eat or drink prior to surgery, you run the risk of aspirating gastric contents during your surgery, which means your lungs could fill with fluids. This is a very serious complication, so it’s important that you strictly abide by this recommendation. This includes abstaining from hard candy, chewing gum and tobacco. You will be given patient specific instructions during your pre-operative phone call.
How long will it take to receive my Medical Records?
Coastal Tides’ staff will attempt to provide any patient or guardian with the requested records as soon as possible. The timing of the of medical records availability may be affected by many factors including test results which may take up to 2 weeks to receive, however we estimate that most medical records can be provided within 10 business days of the request.
How can I receive my Medical Records?
Any patient or guardian who is in need of medical records must complete and sign a medical records request form. Once the form has been completed and the records are prepared, completed records may be faxed, emailed, mailed, or picked up by the patient. Please note that appropriate ID is required when requesting or picking up medical records.
What is your visitor policy?
Due to the limited space and seating in the waiting room, we request that patients limit the number of visitors on the day of surgery.
Patients 21 years of age and younger may have TWO parents accompany them in the pre-operative and post-operative areas.
Patients greater than 21 years of age may have ONE adult caregiver accompany them in the pre-operative and post-operative areas.
Do you allow payment plans?
Coastal Tides’ policy states that we can only accept payment plans if arranged prior to the day of surgery. Payment fee schedules will be set up on the day of surgery with an electronic funds transaction. Cash and checks are not an approved method of payment for your payment plan. If you are in need of a payment plan, please contact our Business office and ask to speak with an insurance/payment specialist for assistance.
*Note: Patients may receive up to three billing invoices, one from surgeon, RHSC and anesthesia.*
**Note: If any complications arise or if you have additional Post-Op questions, please contact your surgeon’s office.**